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vpvip FAQ – all your questions answered here

From deposits and withdrawals to Live Casino and bonuses – every question you have about vpvip is answered here. Before reaching out to support, look for your answer here first.

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Vpvip's Live Casino lets you play in real time with live dealers – no additional software needed. Just log in and start playing.

How to get started:

1Log in to vpvip and navigate to the "Live Casino" section from the menu.
2Pick your game – Baccarat, Roulette, Blackjack, Dragon Tiger, or Teen Patti.
3Choose a table (minimum bet starts from ₳100).
4Select a chip, click on the betting area to place your bet, and watch the dealer spin the roulette or deal cards live on camera.
5Any winnings will be automatically credited to your balance.

Tip: A stable internet connection is required for Live Casino. 4G or Wi-Fi will give you the best experience. Check the terms to see whether bonuses can be used in Live Casino.

After logging into vpvip, head to the Sports section to view live scores for ongoing matches. Enable the "Live" filter on the left side or at the top of the interface.

What you get:

  • Real-time score updates – refreshed every few seconds
  • Ball-by-ball cricket commentary and match statistics
  • Live updates for goals, cards, and corners in football
  • Live video streaming on selected matches (requires account balance)
Live Streaming Real-time odds Match Alerts

Please note: To watch live video streaming, your account must have a minimum balance of ₳500 or at least one active bet placed within the last 24 hours.

When a match is cancelled or abandoned mid-way, vpvip settles bets according to specific rules. The outcome varies depending on the situation:

If the match is cancelled before it starts:

Your full stake will be automatically refunded to your balance – typically within 1–6 hours.

If the match is abandoned mid-way (e.g., due to rain):

1If a sufficient number of overs or minutes of play have been completed and a result can be determined, the bet will be settled based on that result.
2If the result remains undecided, the bet will be declared void and your stake will be refunded.
3If the match resumes within 48 hours, bets may remain valid.

If a cricket match result is determined by the D/L method, bets will be settled based on that adjusted score. For full details Terms & Conditions View.

Deposits typically 1–5 minutes will be credited to your balance. If it hasn't appeared, follow the steps below:

1Please wait: During peak hours (especially 8:00 PM–12:00 AM), response times may extend to 15–20 minutes.
2Retrieve your Transaction ID: Note down the reference number you received from bKash / Nagad / Rocket.
3Contact our Help Center: Send us the transaction ID, amount, time, and a screenshot via Live Chat.
4Solution: With the right information provided, most issues are resolved within 30–60 minutes.

Common reasons why deposits fail:

  • Sending money from a third-party number (please use your own number)
  • Sent to the wrong account number
  • Delay due to server load
  • Temporary issue on the bank/MFS side

Warning: Do not submit the same transaction twice. Contact us via live chat first. Duplicate payments take longer to process and refund.

Yes, vpvip is fully mobile-browser friendly. All features are accessible without installing the app. vpvip is a PWA (Progressive Web App) Supported site.

What you get in the browser (just like the app):

✅ Live Betting ✅ Live Casino ✅ Deposit/Withdrawal ✅ Bonus Claims ✅ Live Scores ✅ Push Notifications

For the best experience:

1Use Chrome or Safari browser (updated version).
2In Chrome, tap "Add to Home Screen" to get an app-like shortcut on your device.
3Use 4G or Wi-Fi – a stable connection is essential for live games.

Vpvip's Android APK is also available for direct download from the site. That said, since everything works in the browser, installing the app is not mandatory.

If the app won't open or keeps crashing, don't worry – it's usually an easy fix. Try these steps one by one:

If the app won't open or keeps crashing:

1Restart your phone and try again – this alone resolves the issue about 50% of the time.
2Go to Settings → Apps → vpvip → Clear Cache, then relaunch the app.
3Uninstall the app, then download and install the latest APK from the official vpvip website.
4If your device runs Android 6.0 or below, it may not support the latest version – please use the browser instead.

If you see an "Update" prompt:

Download the latest version from the link provided in the notification, or go directly to the Download section on the vpvip website.

Important: Never download the APK from third-party sites – it's a serious security risk. Only download from the official vpvip website. If you're still having trouble, Help Center Contact us.

After receiving a bonus on vpvip, you cannot withdraw it directly – you must first complete a specified wagering amount. This requirement is known as Rollover or turnover requirement.

Let's walk through an example:

Your deposit ₳1,000
100% Bonus credited ₳1,000
Rollover Requirement (e.g., 10x) ₳10,000 must be wagered
Once the conditions are met Bonus Withdrawable

Key rules:

  • Only bets placed on eligible games count toward rollover (Sports / Slots / Casino – as per the applicable terms)
  • Odds must generally be 1.5 or higher for the wager to count toward the rollover requirement
  • After claiming a bonus, you must meet the wagering requirements within a set number of days (usually 7–30 days)
  • You can track your rollover progress under "Bonus History" on your dashboard

Rollover requirements vary by promotion. Before claiming a bonus, Promotions page Read the terms carefully.

Can't find the answer to your question here.
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Need More Help?

If your answer isn't in the FAQ, use these options

💬
Live Chat Support
Chat with our support team via Live Chat in English any time. We typically respond within 2–5 minutes – the fastest way to resolve complex issues.
📧
Email Support
For complex issues or anything requiring documentation, reach out via email. Attaching screenshots or supporting evidence helps us resolve things faster. Replies typically arrive within 2–12 hours.
📖
Help Center Guide
Find step-by-step guides with screenshots in the vpvip Help Center. Everything from deposits and withdrawals to KYC is covered in detail.
🔔
Notification Settings
Customize all your notifications – withdrawal confirmations, bonus credits, and pre-match alerts – from your Profile Settings. Never miss a thing.
🛡️
Account Security
You can handle security matters such as changing your password, enabling 2FA, or reporting a suspicious login directly from your Profile Settings.
⚖️
Dispute Resolution
If you have a dispute regarding a bet, contact support within 72 hours. Include the transaction ID, time, and full details so we can investigate promptly.

Still have questions?

Our Bangla-speaking team is available 7 days a week, 24 hours a day.

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Live Chat
Typically responds within 2–5 minutes
📧
Email
support@vpvip.click
Schedule
24 Hours / 7 Days
Help Center

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